Return & Refund Policy

Thank you for shopping at Antique Gems Nz We want you to love your purchase. If you are not entirely satisfied with your order, we’re here to help.

We do not issue refunds for change of mind.

3. How to Start a Return

Getting your return started is quick and easy:

Contact Us: Send an email to www.antiquegemsnz@aol.com">www.antiquegemsnz@aol.com with your order number and the reason for the return.
Pack It Up: Securely place the item in its original packaging.
Ship It Back
Note on Shipping Costs:

(Customer Pays): You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

4. Refunds & Processing

Once we receive your item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Step

What Happens

Timeline

1. Inspection

We check the item's condition.

Within 2–3 business days of delivery.

2. Approval

If approved, we initiate a refund to your original method of payment.

Instant notification via email.

3. Processing

Your bank or credit card company processes the credit.

Usually 5–10 business days (depending on your card issuer).

5. Exchanges & Damaged Items

Because our items are one off items we are unable to exchange items. Did your order arrive damaged or defective? We are so sorry about that! Please email us at www.antiquegemsnz@aol.com">www.antiquegemsnz@aol.com within 2 days of delivery.

Need More Help?

If you have any questions about how to return your item to us, feel free to reach out. We're always happy to help!